All systems operational

Refreshed

This status page provides monitoring and status information for customers using CabCard's card payment processing and related services for taxi drivers.

Components

CabCard Online (Virtual Terminal) ?

Operational

Merchant Management System ?

Operational

Payment Gateway ?

Operational

SIM Connectivity ?

Operational

Enables acceptance of card payments via secure link for pre-booked taxi journeys. Handles merchant information such as terminal configuration, transaction details and settlement. Accepts card payments and connects to acquiring banks and card schemes e.g. Visa, Mastercard, American Express SIM access to the internet via Private APN

Monitors

CabCard Online (Virtual Terminal)

Uptime 55 days 4 hours 46 minutes 11 seconds

Operational

Oct 18, 2019
Uptime 100.000 %
Oct 19, 2019
Uptime 100.000 %
Oct 20, 2019
Uptime 100.000 %
Oct 21, 2019
Uptime 100.000 %
Oct 22, 2019
Uptime 100.000 %
Oct 23, 2019
Uptime 100.000 %
Oct 24, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

MMS API

Uptime 82 days 8 hours 45 minutes 39 seconds

Operational

Oct 18, 2019
Uptime 100.000 %
Oct 19, 2019
Uptime 100.000 %
Oct 20, 2019
Uptime 100.000 %
Oct 21, 2019
Uptime 100.000 %
Oct 22, 2019
Uptime 100.000 %
Oct 23, 2019
Uptime 100.000 %
Oct 24, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Incident history

Network provider partial outage

Resolved | May 09, 2019 | 14:08 GMT+01:00

Connectivity has now returned to normal. If you continue to experience any connectivity issues, please contact customer support at https://cabcard.services/support

+Show history

  • Open | May 09, 2019 | 07:45 GMT+01:00

    We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

    Our mobile network provider has confirmed they are experiencing a technical problem today which is affecting some geographical locations. The provider is working to resolve the problem. They have advised us they expect normal service levels to resume shortly.

    All of CabCard's systems are functioning correctly.

    Thank you for your patience while this issue is resolved.

Mobile network disruption

Resolved | Mar 06, 2019 | 13:00 GMT+00:00

We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.

If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).

We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.

All of CabCard's systems are functioning correctly.

Thank you for your patience while this issue is resolved.

+Show history

  • Open | Mar 01, 2019 | 09:00 GMT+00:00

    We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

    This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.

    If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).

    We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.

    All of CabCard's systems are functioning correctly.

    Thank you for your patience while this issue is resolved.

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