Incident

Network provider partial outage

Resolved | May 09, 2019 | 14:08 GMT+01:00

Connectivity has now returned to normal. If you continue to experience any connectivity issues, please contact customer support at https://cabcard.services/support

Open | May 09, 2019 | 07:45 GMT+01:00

We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

Our mobile network provider has confirmed they are experiencing a technical problem today which is affecting some geographical locations. The provider is working to resolve the problem. They have advised us they expect normal service levels to resume shortly.

All of CabCard's systems are functioning correctly.

Thank you for your patience while this issue is resolved.

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