Resolved | Apr 28, 2018 | 10:25 GMT+01:00
The server running the affected database was restarted and moved to a different host. The database was back online as of at 09:07 UTC (10:07 BST).
Payment services through the gateway have returned to a normal operational state.
Identified | Apr 28, 2018 | 10:09 GMT+01:00
Connection to a terminals-information service is experiencing service interruption. This is causing payments to fail for some customers.
We are working with our database provider to investigate and urgently fix this issue.