Incidents reported on status page for CabCard Services https://status.cabcard.services/ https://d1lppblt9t2x15.cloudfront.net/logos/2f7c796b9eb84c2b14aacd94f2b880af.png https://status.cabcard.services/ en https://status.cabcard.services/incident/962924 Mon, 13 Jul 2026 20:53:00 -0000 https://status.cabcard.services/incident/962924#7b04f8a9fda8d39568e2ccf7c0f4b433c88c87bfac6de3e7360338c3d9789e2e A fix has been deployed and all services are online and stable. Thank you for your patience while we resolved this issue. Transactions processed during this incident may not display correctly on your dashboard, and your displayed balance may be incorrect. This will not impact settlement of successful transactions. https://status.cabcard.services/incident/962924 Mon, 13 Jul 2026 20:47:00 -0000 https://status.cabcard.services/incident/962924#24f6d55981e31aeabdc08e8cce58293b1becff6ba248e0ab6317effbee51c1e1 We have identified a possible cause for the issue and are testing a fix. https://status.cabcard.services/ Mon, 13 Jul 2026 20:38:01 +0000 https://status.cabcard.services/#516f1e3df8503797d122a48981c4769e184b3fbd3b9e7c5c1a830061010e0308 POS (payment terminals) recovered https://status.cabcard.services/ Mon, 13 Jul 2026 20:35:17 +0000 https://status.cabcard.services/#516f1e3df8503797d122a48981c4769e184b3fbd3b9e7c5c1a830061010e0308 POS (payment terminals) went down https://status.cabcard.services/ Mon, 13 Jul 2026 20:16:00 +0000 https://status.cabcard.services/#28e8c1a31a20879fd1d687193a55b1614a3045e78eae4d867a83134087f4c459 POS (payment terminals) recovered https://status.cabcard.services/incident/962924 Mon, 13 Jul 2026 20:14:00 -0000 https://status.cabcard.services/incident/962924#20f5062bf43ba78e03611d954439889d4fbf9cd96aa06b59b1eec7f0b39969fc We are currently seeing system instability with our hosting provider. This is impacting transaction processing for some customers. Our engineers are investigating the root cause and extent of the issue and will update this status page shortly, https://status.cabcard.services/ Mon, 13 Jul 2026 20:12:20 +0000 https://status.cabcard.services/#28e8c1a31a20879fd1d687193a55b1614a3045e78eae4d867a83134087f4c459 POS (payment terminals) went down https://status.cabcard.services/ Mon, 13 Jul 2026 20:04:01 +0000 https://status.cabcard.services/#509df74675d143e549b770f2ed3d660f8eb45da3ea9ab92b987c778bdb57ae8f POS (payment terminals) recovered https://status.cabcard.services/ Mon, 13 Jul 2026 20:01:33 +0000 https://status.cabcard.services/#509df74675d143e549b770f2ed3d660f8eb45da3ea9ab92b987c778bdb57ae8f POS (payment terminals) went down https://status.cabcard.services/ Mon, 13 Jul 2026 19:53:01 +0000 https://status.cabcard.services/#2b1831995f8967a5d4ac22dafb6a2500b7356844b95c43ee626d35d6f383634c POS (payment terminals) recovered https://status.cabcard.services/ Mon, 13 Jul 2026 19:50:37 +0000 https://status.cabcard.services/#2b1831995f8967a5d4ac22dafb6a2500b7356844b95c43ee626d35d6f383634c POS (payment terminals) went down https://status.cabcard.services/incident/927770 Thu, 18 Jun 2026 16:07:00 -0000 https://status.cabcard.services/incident/927770#8fbb39cf245cd5f7a2cd4c1eb5ab444184ec5f78b0e4b52ca2cf596826b574e3 Although we have not yet received confirmation from EE that the underlying issue has been resolved, our monitoring indicates that traffic has returned to normal levels and customers should be experiencing no further issues. We now consider this issue resolved. https://status.cabcard.services/incident/927770 Thu, 18 Jun 2026 14:41:00 -0000 https://status.cabcard.services/incident/927770#9a1822f309b7ff4aeddfe16a3df5a6eb6e3dc8a187494041fdaded29543912bf We are aware of network connectivity issues affecting some customers, which appears to be limited to the EE network, although we have not received any official confirmation of downtime from EE. Some customers are now reporting recovery including on the EE network. We will continue to monitor the situation. We recommend affected customers should use alternative payment methods to continue accepting payments: - SoftPOS Android app - CabCard Payment Links - CabCard Emergency Kit https://status.cabcard.services/incident/927770 Thu, 18 Jun 2026 12:55:00 -0000 https://status.cabcard.services/incident/927770#9131e4ce35113d39f25df64ceddf7beb359d581571d6bcb4c0c18e8e88cab0dd We are aware of reports related to network connectivity affecting POS card payment processing. This is not a total outage and it appears that only certain mobile networks may be affected. We are currently investigating. We will post an update as soon as we have more information. We recommend affected customers should use an alternative payment method such as [CabCard SoftPOS Android App](https://cab.link/cc-go), payment links to accept payments. Alternatively customers can attempt to choose an alternative network by following the instructions for manual network selection here: https://support.cabcard.services/terminals/manually-select-a-specific-gprs-network https://status.cabcard.services/incident/899536 Tue, 19 May 2026 10:20:00 -0000 https://status.cabcard.services/incident/899536#6e397e49393eb6b14929ba180ebeec2eec7a253e007a40f6e39c5b7e176195d6 This incident has now been resolved. Thank you for your patience. We encourage all customers to ensure you have alternative payment methods available in case of future incidents: - SoftPOS via the [CabCard Android app](https://cab.link/cc-go) - Payment links through [my.cabcard.services](https://my.cabcard.services) - CabCard Emergency Kit which can be downloaded and printed from [your driver dashboard](https://my.cabcard.services). https://status.cabcard.services/incident/899536 Tue, 19 May 2026 09:57:00 -0000 https://status.cabcard.services/incident/899536#4d08d07f0bdfa98f54a93013c4a45a569b64e5e7f4941dc8cf520d2b9592a173 SIM connectivity service has resumed as of 10:49 AM. Customers should be able to connect and process transactions as normal. We continue to monitor and will post further updates as they become available. Payment acceptance via other channels (SoftPOS and payment links) is unaffected. https://status.cabcard.services/ Tue, 19 May 2026 09:50:01 +0000 https://status.cabcard.services/#f12f5ea8e48cd8e092107e7660a4cb506796e6ba17032946747893101f886d56 POS (payment terminals) recovered https://status.cabcard.services/ Tue, 19 May 2026 09:37:48 +0000 https://status.cabcard.services/#f12f5ea8e48cd8e092107e7660a4cb506796e6ba17032946747893101f886d56 POS (payment terminals) went down https://status.cabcard.services/incident/899536 Tue, 19 May 2026 09:31:00 -0000 https://status.cabcard.services/incident/899536#813f415552e3e6ecc53c60858f2b44e82653c2715c15bf8fbf424a7268e187da We are aware that customers are experiencing degraded SIM connectivity for CabCard POS terminals. We are urgently investigating this in collaboration with our SIM provider. Information will be posted to our status page. https://status.cabcard.services/ Wed, 06 May 2026 15:19:03 +0000 https://status.cabcard.services/#d71e34bc34cc11657f145ac22502166baecbdd8bc9a78acd3d603cf715478bf2 CabCard Services website recovered https://status.cabcard.services/ Wed, 06 May 2026 15:07:08 +0000 https://status.cabcard.services/#d71e34bc34cc11657f145ac22502166baecbdd8bc9a78acd3d603cf715478bf2 CabCard Services website went down https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 10:19:00 -0000 https://status.cabcard.services/incident/873660#f93ed9f1c2fc858b1bccc74ea987a02d94c847cf7ec203e5bbfdcc698ee230f5 We continue to observe good levels of network connectivity stability across all customers. This incident is now resolved. https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 09:30:00 -0000 https://status.cabcard.services/incident/873660#9fd5aff3b63d0d629d59a88367d3e6a4dfe7e0b410dd3f48289c7cbe731cbaf9 Our SIM provider has investigated this issue, and we are seeing improvement in connectivity for some customers. This issue will be resolved once we are confident that no customers are experiencing the issue. If your terminal is unable to connect to the mobile network, here are some alternative methods of taking payment with CabCard: 1. Download and print your emergency kit from my.cabcard.services - the emergency kit has a scannable QR code which you can use to take payments from customers. 2. Install and set up the CabCard Android app, which allows you to take contactless payments on your phone 3. Log in to my.cabcard.services and try our payment links and scan-to-pay features We recommend all customers should take these steps to make sure you're prepared for any future technical issues. https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 08:51:00 -0000 https://status.cabcard.services/incident/873660#8f213813f68fa184b4c52c57c999fe677f9ccb0043b8558d68a694abb53057c7 We aware aware of reports that some customers are experiencing connectivity issues with their POS terminals as of approximately 09:45am We are urgently investigating this issue. Updates will be posted here. Other methods of accepting payments, including through the CabCard SoftPOS app on Android and payments links, are unaffected and can be used normally. https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 17:48:00 -0000 https://status.cabcard.services/incident/859535#ab147bcd4d46427971c1203b23f2bb7d372ad3c2ef575b648d244371b8a43634 This issue has now been resolved. All users must update the CabCard app to the latest version (8.4.2, version code 49) in order to resume processing SoftPOS transactions. To do so please visit the Google Play Store and tap the "Update" button (link: https://cab.link/cc-go) We sincerely apologise for the disruption caused by today's incident, and will be conducting a root cause analysis with our SoftPOS vendor in due course to ensure this type of failure is prevented in future. https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 17:28:00 -0000 https://status.cabcard.services/incident/859535#f859d6ff1fce3a8c4178c52110b43e828f5f1084a8ba5187b0d50acd33758ccf The root cause of the issue has been identified by our third party SoftPOS vendor. Their engineers are providing assistance to fix the problem. An updated app version will be rolled out via the Google Play store. This update is currently under review by Google. Once available, all users will need to update the app to the latest version. We sincerely apologise for the inconvenience caused by this disruption. https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 11:09:00 -0000 https://status.cabcard.services/incident/859535#3ac625424d1535518a9b1aebabf82941391ef89013f2138fb9e814898070a329 We are aware that SoftPOS transaction processing is currently not working properly for CabCard customers. Our team is investigating. All other payment acceptance methods, including scan to pay within the CabCard app, are working as normal. Please use an alternative payment acceptance method. We apologise for the inconvenience. https://status.cabcard.services/incident/821627 Mon, 09 Feb 2026 11:07:00 -0000 https://status.cabcard.services/incident/821627#ed4f8158b8405e416f75f0820aac307414e777fb3d2368eba05bd09f655a678c This incident is now resolved and version 8.4.1 (v48) of the CabCard driver app is available for customers to download. Follow these instructions to update the app: 1. Open the Google Play Store and search for "CabCard - Taxi Payments" or follow this URL: https://cab.link/cc-go 2. Tap "Update" and wait for the app to update 3. Tap "Open" and log in. You can verify that you have the correct version of the app by navigating to the "About" page from the app menu. The app version should show "8.4.1" and build version "48" We would like to once again apologise for any inconvenience caused and thank you for your patience. https://status.cabcard.services/incident/821627 Mon, 09 Feb 2026 09:44:00 -0000 https://status.cabcard.services/incident/821627#25aa55819db9d698b3e41a87201dc33cf951a55a943a032fad46e49ee1900b2f An updated version of the CabCard driver app (version 8.4.0, build v47) was published which causes transaction processing to fail. Customers who have updated to this version are likely to experience transaction failures. The rollout of version 8.4.0 (v47) has been halted. The previous version (8.3.1, build v46) continues to function properly and can be used without issues. Our team is working to release a corrected version that restores full functionality, which we expect to be published today subject to timely review by Google. We apologise to any customers who have experienced disruption as a result of this issue. Impacted customers can revert to the previous (working) version of the app using the following instructions: 1. Open the Google Play Store and search for "CabCard - Taxi Payments" or follow this URL: https://cab.link/cc-go 2. Tap "Uninstall" and wait for the app to uninstall 3. Tap "Install" and wait for the app to install 4. Tap "Open" and log in. You can verify that you have the correct version of the app by navigating to the "About" page from the app menu. The app version should show "8.3.1" and build version "46"