Incidents reported on status page for CabCard Services https://status.cabcard.services/ https://d1lppblt9t2x15.cloudfront.net/logos/2f7c796b9eb84c2b14aacd94f2b880af.png https://status.cabcard.services/ en https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 10:19:00 -0000 https://status.cabcard.services/incident/873660#f93ed9f1c2fc858b1bccc74ea987a02d94c847cf7ec203e5bbfdcc698ee230f5 We continue to observe good levels of network connectivity stability across all customers. This incident is now resolved. https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 09:30:00 -0000 https://status.cabcard.services/incident/873660#9fd5aff3b63d0d629d59a88367d3e6a4dfe7e0b410dd3f48289c7cbe731cbaf9 Our SIM provider has investigated this issue, and we are seeing improvement in connectivity for some customers. This issue will be resolved once we are confident that no customers are experiencing the issue. If your terminal is unable to connect to the mobile network, here are some alternative methods of taking payment with CabCard: 1. Download and print your emergency kit from my.cabcard.services - the emergency kit has a scannable QR code which you can use to take payments from customers. 2. Install and set up the CabCard Android app, which allows you to take contactless payments on your phone 3. Log in to my.cabcard.services and try our payment links and scan-to-pay features We recommend all customers should take these steps to make sure you're prepared for any future technical issues. https://status.cabcard.services/ Fri, 17 Apr 2026 09:12:00 +0000 https://status.cabcard.services/#29167e143684c3e26c15491bfc88b5eea0dccd148864c312c2ee161d36a4e862 POS (payment terminals) recovered https://status.cabcard.services/incident/873660 Fri, 17 Apr 2026 08:51:00 -0000 https://status.cabcard.services/incident/873660#8f213813f68fa184b4c52c57c999fe677f9ccb0043b8558d68a694abb53057c7 We aware aware of reports that some customers are experiencing connectivity issues with their POS terminals as of approximately 09:45am We are urgently investigating this issue. Updates will be posted here. Other methods of accepting payments, including through the CabCard SoftPOS app on Android and payments links, are unaffected and can be used normally. https://status.cabcard.services/ Fri, 17 Apr 2026 08:44:08 +0000 https://status.cabcard.services/#29167e143684c3e26c15491bfc88b5eea0dccd148864c312c2ee161d36a4e862 POS (payment terminals) went down https://status.cabcard.services/ Sun, 12 Apr 2026 05:30:30 +0000 https://status.cabcard.services/#58faebfdb8cabcdc4df5af3b304759c98ec4b9bc8e8731f3e8ab121f64b7e1bf POS (payment terminals) recovered https://status.cabcard.services/ Sun, 12 Apr 2026 05:19:16 +0000 https://status.cabcard.services/#58faebfdb8cabcdc4df5af3b304759c98ec4b9bc8e8731f3e8ab121f64b7e1bf POS (payment terminals) went down https://status.cabcard.services/ Tue, 07 Apr 2026 05:04:01 +0000 https://status.cabcard.services/#7cb52c9c5d61c9973179b161cb846c03369025cd7c8217e2960a5ddb3a935622 E-commerce (payment links) recovered https://status.cabcard.services/ Tue, 07 Apr 2026 05:00:19 +0000 https://status.cabcard.services/#7cb52c9c5d61c9973179b161cb846c03369025cd7c8217e2960a5ddb3a935622 E-commerce (payment links) went down https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 17:48:00 -0000 https://status.cabcard.services/incident/859535#ab147bcd4d46427971c1203b23f2bb7d372ad3c2ef575b648d244371b8a43634 This issue has now been resolved. All users must update the CabCard app to the latest version (8.4.2, version code 49) in order to resume processing SoftPOS transactions. To do so please visit the Google Play Store and tap the "Update" button (link: https://cab.link/cc-go) We sincerely apologise for the disruption caused by today's incident, and will be conducting a root cause analysis with our SoftPOS vendor in due course to ensure this type of failure is prevented in future. https://status.cabcard.services/ Sat, 28 Mar 2026 17:45:00 +0000 https://status.cabcard.services/#6cd6c766f9cdd6445d9ef5b153267218705e85d23ee63fb6f225cefc2ef3e3b4 SoftPOS (CabCard Go) recovered https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 17:28:00 -0000 https://status.cabcard.services/incident/859535#f859d6ff1fce3a8c4178c52110b43e828f5f1084a8ba5187b0d50acd33758ccf The root cause of the issue has been identified by our third party SoftPOS vendor. Their engineers are providing assistance to fix the problem. An updated app version will be rolled out via the Google Play store. This update is currently under review by Google. Once available, all users will need to update the app to the latest version. We sincerely apologise for the inconvenience caused by this disruption. https://status.cabcard.services/incident/859535 Sat, 28 Mar 2026 11:09:00 -0000 https://status.cabcard.services/incident/859535#3ac625424d1535518a9b1aebabf82941391ef89013f2138fb9e814898070a329 We are aware that SoftPOS transaction processing is currently not working properly for CabCard customers. Our team is investigating. All other payment acceptance methods, including scan to pay within the CabCard app, are working as normal. Please use an alternative payment acceptance method. We apologise for the inconvenience. https://status.cabcard.services/ Sat, 28 Mar 2026 11:01:12 +0000 https://status.cabcard.services/#6cd6c766f9cdd6445d9ef5b153267218705e85d23ee63fb6f225cefc2ef3e3b4 SoftPOS (CabCard Go) went down https://status.cabcard.services/ Sat, 28 Feb 2026 01:16:26 +0000 https://status.cabcard.services/#7e1e230bdf279e2cfe9dfc674e6103d0eb9044326d31b82c8787751bc7196c85 CabCard Services website recovered https://status.cabcard.services/ Sat, 28 Feb 2026 01:14:51 +0000 https://status.cabcard.services/#7e1e230bdf279e2cfe9dfc674e6103d0eb9044326d31b82c8787751bc7196c85 CabCard Services website went down https://status.cabcard.services/ Mon, 23 Feb 2026 19:16:51 +0000 https://status.cabcard.services/#d89a7817e493312d0bda69e60da81e72e6b918032a346f4f01f56f212719b400 CabCard Fastlane API recovered https://status.cabcard.services/ Mon, 23 Feb 2026 19:14:56 +0000 https://status.cabcard.services/#d89a7817e493312d0bda69e60da81e72e6b918032a346f4f01f56f212719b400 CabCard Fastlane API went down https://status.cabcard.services/ Fri, 13 Feb 2026 00:39:53 +0000 https://status.cabcard.services/#1be30c1b4b3a5528102375d7d2a3bd5663873d93cb53a725dae8d8e1aca02ce1 CabCard Fastlane API recovered https://status.cabcard.services/ Fri, 13 Feb 2026 00:39:01 +0000 https://status.cabcard.services/#41a9f243ccdd9e112cef9feef042429bda79a6a1f1a83754b2954e5d861aeda8 Payouts processing recovered https://status.cabcard.services/ Fri, 13 Feb 2026 00:28:25 +0000 https://status.cabcard.services/#41a9f243ccdd9e112cef9feef042429bda79a6a1f1a83754b2954e5d861aeda8 Payouts processing went down https://status.cabcard.services/ Fri, 13 Feb 2026 00:23:37 +0000 https://status.cabcard.services/#1be30c1b4b3a5528102375d7d2a3bd5663873d93cb53a725dae8d8e1aca02ce1 CabCard Fastlane API went down https://status.cabcard.services/incident/821627 Mon, 09 Feb 2026 11:07:00 -0000 https://status.cabcard.services/incident/821627#ed4f8158b8405e416f75f0820aac307414e777fb3d2368eba05bd09f655a678c This incident is now resolved and version 8.4.1 (v48) of the CabCard driver app is available for customers to download. Follow these instructions to update the app: 1. Open the Google Play Store and search for "CabCard - Taxi Payments" or follow this URL: https://cab.link/cc-go 2. Tap "Update" and wait for the app to update 3. Tap "Open" and log in. You can verify that you have the correct version of the app by navigating to the "About" page from the app menu. The app version should show "8.4.1" and build version "48" We would like to once again apologise for any inconvenience caused and thank you for your patience. https://status.cabcard.services/incident/821627 Mon, 09 Feb 2026 09:44:00 -0000 https://status.cabcard.services/incident/821627#25aa55819db9d698b3e41a87201dc33cf951a55a943a032fad46e49ee1900b2f An updated version of the CabCard driver app (version 8.4.0, build v47) was published which causes transaction processing to fail. Customers who have updated to this version are likely to experience transaction failures. The rollout of version 8.4.0 (v47) has been halted. The previous version (8.3.1, build v46) continues to function properly and can be used without issues. Our team is working to release a corrected version that restores full functionality, which we expect to be published today subject to timely review by Google. We apologise to any customers who have experienced disruption as a result of this issue. Impacted customers can revert to the previous (working) version of the app using the following instructions: 1. Open the Google Play Store and search for "CabCard - Taxi Payments" or follow this URL: https://cab.link/cc-go 2. Tap "Uninstall" and wait for the app to uninstall 3. Tap "Install" and wait for the app to install 4. Tap "Open" and log in. You can verify that you have the correct version of the app by navigating to the "About" page from the app menu. The app version should show "8.3.1" and build version "46" https://status.cabcard.services/ Thu, 29 Jan 2026 15:43:30 +0000 https://status.cabcard.services/#e216842849f59420f61ef966c2bb4392692441da030d0d8d5a2dc2f07ff8ae99 POS (payment terminals) recovered https://status.cabcard.services/ Thu, 29 Jan 2026 15:27:37 +0000 https://status.cabcard.services/#e216842849f59420f61ef966c2bb4392692441da030d0d8d5a2dc2f07ff8ae99 POS (payment terminals) went down