SIM network connectivity degraded service

All affected devices should now be able to connect and exchange data successfully. If you continue to experience problems, please contact the CabCard support team on 02039555400.

We now consider this incident to be resolved.

The network has confirmed that a fix has been implemented and devices are beginning to recover.

We will continue to monitor and provide further updates.

If your CabCard POS device was affected by this issue, please try to connect and use the “test connection” function to check the network accessibility.

We are now observing that most affected customers are able to connect correctly.

We have not yet received official confirmation from our network connectivity provider that the issue has been resolved.

If you were affected by this connectivity issue, please use the “test connection” function of your terminal to confirm that your terminal can connect as normal. To do this:

1. Press the UP arrow
2. Select “Test connection”
3. Press the green tick button

Your terminal should display a message indicating that the connection was completed successfully.

We will provide further information as it becomes available.

We have received the following update from our network connectivity provider:

The network engineers have advised they have identified an issue and are currently working on the resolution.

We will provide an update as soon as possible.

Most customers remain unaffected and can use CabCard POS terminals as normal.

Our SIM connectivity provider is continuing to investigate this issue as a matter of priority.

For any customers affected by this issue, please visit your driver dashboard at my.cabcard.services to access your Emergency Kit.

We also recommend installing the CabCard Go SoftPOS app to ensure you can easily accept contactless card payments on your Android phone. Install from the Google Play store here: https://cab.link/cc-go

We have received a small number of customer reports indicating that some CabCard terminals are experiencing difficulty establishing a network connection.

We believe this issue is not widespread, and should not affect the majority of our customers.

We are working closely with our network connectivity provider to diagnose and resolve this issue. At the present time we believe that the issue may be related to the ongoing shutdown of 3G networks around the UK.

If you are experiencing this please ensure your terminal is configured not to select 3G networks. To do this:

1. Press the UP arrow to show the main menu
2. Select SETTINGS
3. Select CELLULAR NETWORK
4. Select CONNECTION TYPE
5. Ensure AUTO is selected. If any other option is selected (e.g. 3G), change the selection to AUTO and press the green tick button to confirm this.

If you need help completing this procedure, please contact our support team by phone on 0203 9555 400

We will post further information to our status page as it becomes available. Thank you.