SoftPOS processing - intermittent failure of sale record creation

We have not observed any further instances of this issue arising.

We now consider this incident to be resolved.

Affected customers should be able to see all of their SoftPOS transactions displayed in their CabCard accounts as normal.

Our third party provider has acknowledged the issue and has provided a fix to remediate it.

All outstanding transactions should now be visible on affected customers’ accounts.

We will continue to monitor until we are confident that the issue is fully resolved.

We have become aware that for some customers, some approved SoftPOS transactions are not displayed in your CabCard account.

POS (terminal) and payment link (e-commerce) processing is unaffected.

This issue appears to be intermittent and is not affecting all transactions.

We have determined that the cause is a technical issue with a third party provider. We are working with them to address this.

Our team is addressing the outstanding approved transactions. We will post updates to our status page as information becomes available.

Customers can continue to process SoftPOS transactions as normal; we will ensure that all accounts are updated properly as soon as possible.