Degraded SIM connectivity service affecting some customers

We now consider this incident to be resolved. Thank you to all affected customers for your patience throughout the period of disruption.

As ever, we recommend all customers should download and print the Emergency Kit from https://my.cabcard.services/scan-to-pay to ensure that you’ll never be unable to take a payment.

The latest update from our service provider is:

Service has nearly fully restored for devices outside of the North America and the UK.

Service in North America and the UK has improved but remains degraded.

We will continue to post updates as we receive further information. Thank you for your continuing patience.

The latest update from our service provider is:

Network engineers’ efforts are continuing with the carrier partner to reduce network congestion and restore normal service performance.

Some devices may continue to experience degraded behaviour, including issues with both new session attempts and existing connections.

We will continue to provide information on our status page, as it becomes available.

Affected customers can take card payments using any of our alternative payment methods:

• CabCard Go for Android: https://cab.link/cc-go
• Payment Links
• Scan To Pay

We recommend all customers should download the CabCard Emergency Kit from my.cabcard.services/emergency-kit for use in this type of situation.

Thank you for your continuing patience.

We have received reports from a small number of customers who are experiencing connection issues with their CabCard POS terminals.

Our SIM connectivity provider has confirmed that a mobile network is reporting degraded service.

This is currently being investigated. Further information will be posted to our status page. All of CabCard’s systems are functioning correctly.

Affected customers can continue to accept payments using CabCard Go for Android (download here: https://cab.link/cc-go), use CabCard Payment Links or download the Emergency Kit from https://my.cabcard.services to use our scan-to-pay feature.