SMS deliverability degraded service for payment links

Our analysis shows that this issue is restricted to SMS messages sent to phone numbers on the EE carrier network.

We are in contact with EE about this, and working to resolve the issue with them. Further information will be posted as it becomes available.

We have observed that a small proportion of SMS text messages being sent by our system to customers for the purpose of payment links (payment requests) are failing to be delivered.

Our analysis indicates that only a small number of SMS attempts are affected (around 3%). It appears that some mobile network carriers are incorrectly filtering the messages and preventing their delivery.

We are working with the relevant third party provider to address this issue as soon as possible, and also identifying options for a workaround in the meantime.

We will post updates to this status page post as further information becomes available.

At this stage we recommend all customers should continue to send payment links by SMS as normal, since most should be received without issues.