Service disruption

Major Incident Payment Processing POS (Terminal) Online (Payment Links) Driver Dashboard Fleet Dashboard
2021-06-01 01:31 BST · 3 hours, 41 minutes



This morning, one of our central technical services experienced an outage which caused a widespread service unavailability. This affected both transaction processing and information services, including customer dashboards.

The incident occurred during two windows:

  • 01:31 AM - 03:02 AM BST
  • 04:12 AM - 05:12 AM BST

Service was restored at 05:12AM BST and has remained functional and available since then. We will carry out a full analysis of this incident and take preventative steps to prevent its recurrence.

We would like to apologise to all customers affected by this service disruption.

November 4, 2021 · 15:25 BST

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