Degraded payment processing for Visa and Mastercard

Minor Incident Payment Processing POS (Terminal)
2022-09-02 21:00 GMT · 1 hour

Update

Retroactive

We observed an elevated error rate for Visa and Mastercard processing via POS channels between 2100-2200 BST tonight. This was caused by a technical issue at one of our banking partners.

The issue has been rectified and stability is now nominal. American Express and transactions via payment links and CabCard Go were unaffected by this incident.

We apologise for the disruption caused by this issue. Thank you for your patience.

September 2, 2022 · 23:15 GMT

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