All systems operational
Refreshed
This status page provides monitoring and status information for customers using CabCard's card payment processing and related services for taxi drivers.
Components
CabCard Online (Virtual Terminal) ?
Operational
Merchant Management System ?
Operational
Payment Gateway ?
Operational
Incidents
Network provider partial outage
Resolved | Sep 10, 2019 | 19:09 GMT+01:00
We have received confirmation that the network provider which was experiencing a major outage this afternoon now considers traffic to have returned to normal and the incident to be resolved.
All of CabCard's systems are functioning correctly.
CabCard customers' transactional activity has returned to normal levels.
Thank you for your patience while this issue was resolved.
Network provider outage
Resolved | Sep 04, 2019 | 16:18 GMT+01:00
After further discussions with the network provider, we now consider all network traffic to have recovered to normal levels.
If, after rebooting your terminal, you continue to experience connectivity issues, please contact our support team at https://cabcard.services/support
Thank you for your patience during today's partial service disruption.
Service outage
Resolved | Aug 15, 2019 | 23:46 GMT+01:00
A major service outage which is causing transaction attempts to fail. Following investigation, normal service has been restored. We apologise for the inconvenience caused during the period that this service was unavailable.
Network provider outage
Resolved | Jun 21, 2019 | 10:15 GMT+01:00
Our network provider has now advised us that they have resolved the technical issue which was preventing some terminals from connecting to our payment gateway.
All of CabCard's systems continue to be functioning correctly.
Thank you for your patience while this issue was resolved. We apologise for any inconvenience caused during this outage.
Network provider outage
Resolved | Feb 28, 2019 | 09:00 GMT+00:00
This incident has now been resolved.
Monitoring | Feb 18, 2019 | 09:30 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
Our mobile network provider has confirmed they were experiencing a technical problem over the weekend, which was affecting some geographical locations. We have now been advised that the network provider considers all traffic to be stable since Monday morning, and that the issue is resolved.
All of CabCard's systems continue to be functioning correctly.
If you are still experiencing issues, please contact our customer support team directly.
Investigating | Feb 17, 2019 | 07:45 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
Our mobile network provider has confirmed they are experiencing a technical problem today which is affecting some geographical locations. The provider is working to resolve the problem.
All of CabCard's systems are functioning correctly.
Thank you for your patience while this issue is resolved.
Network Provider Outage
Resolved | May 14, 2018 | 15:28 GMT+01:00
This issue has been resolved by the network operator.
Monitoring | May 14, 2018 | 12:36 GMT+01:00
Normal connectivity now appears to be restored. We will monitor the issue.
Identified | May 14, 2018 | 12:24 GMT+01:00
In conjunction with our network operator, we are investigating reports of problems connecting to the mobile network via our private APN.
This may result in problems completing transactions.
Network provider outage
Resolved | Apr 28, 2018 | 10:26 GMT+01:00
This issue was resolved by the network provider.
Monitoring | Apr 18, 2018 | 10:45 GMT+01:00
The network provider reports that there was an outage on a network service which fell back to a redundant system.
Normal service levels are expected to resume. We continue to monitor the situation.
Identified | Apr 18, 2018 | 10:18 GMT+01:00
From approximately 0930, reports have been received of degraded network connectivity across various geographical locations, indicating a network outage. We are investigating this in conjunction with the network provider.
Database connectivity issue
Resolved | Apr 28, 2018 | 10:25 GMT+01:00
The server running the affected database was restarted and moved to a different host. The database was back online as of at 09:07 UTC (10:07 BST).
Payment services through the gateway have returned to a normal operational state.
Identified | Apr 28, 2018 | 10:09 GMT+01:00
Connection to a terminals-information service is experiencing service interruption. This is causing payments to fail for some customers.
We are working with our database provider to investigate and urgently fix this issue.
SIM Connectivity ?
Operational
Incidents
Network provider partial outage
Resolved | Sep 10, 2019 | 19:09 GMT+01:00
We have received confirmation that the network provider which was experiencing a major outage this afternoon now considers traffic to have returned to normal and the incident to be resolved.
All of CabCard's systems are functioning correctly.
CabCard customers' transactional activity has returned to normal levels.
Thank you for your patience while this issue was resolved.
Network provider outage
Resolved | Sep 04, 2019 | 16:18 GMT+01:00
After further discussions with the network provider, we now consider all network traffic to have recovered to normal levels.
If, after rebooting your terminal, you continue to experience connectivity issues, please contact our support team at https://cabcard.services/support
Thank you for your patience during today's partial service disruption.
Network provider outage
Resolved | Jun 21, 2019 | 10:15 GMT+01:00
Our network provider has now advised us that they have resolved the technical issue which was preventing some terminals from connecting to our payment gateway.
All of CabCard's systems continue to be functioning correctly.
Thank you for your patience while this issue was resolved. We apologise for any inconvenience caused during this outage.
Network provider outage
Resolved | Feb 28, 2019 | 09:00 GMT+00:00
This incident has now been resolved.
Monitoring | Feb 18, 2019 | 09:30 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
Our mobile network provider has confirmed they were experiencing a technical problem over the weekend, which was affecting some geographical locations. We have now been advised that the network provider considers all traffic to be stable since Monday morning, and that the issue is resolved.
All of CabCard's systems continue to be functioning correctly.
If you are still experiencing issues, please contact our customer support team directly.
Investigating | Feb 17, 2019 | 07:45 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
Our mobile network provider has confirmed they are experiencing a technical problem today which is affecting some geographical locations. The provider is working to resolve the problem.
All of CabCard's systems are functioning correctly.
Thank you for your patience while this issue is resolved.
Network Provider Outage
Resolved | May 14, 2018 | 15:28 GMT+01:00
This issue has been resolved by the network operator.
Monitoring | May 14, 2018 | 12:36 GMT+01:00
Normal connectivity now appears to be restored. We will monitor the issue.
Identified | May 14, 2018 | 12:24 GMT+01:00
In conjunction with our network operator, we are investigating reports of problems connecting to the mobile network via our private APN.
This may result in problems completing transactions.
Network provider outage
Resolved | Apr 28, 2018 | 10:26 GMT+01:00
This issue was resolved by the network provider.
Monitoring | Apr 18, 2018 | 10:45 GMT+01:00
The network provider reports that there was an outage on a network service which fell back to a redundant system.
Normal service levels are expected to resume. We continue to monitor the situation.
Identified | Apr 18, 2018 | 10:18 GMT+01:00
From approximately 0930, reports have been received of degraded network connectivity across various geographical locations, indicating a network outage. We are investigating this in conjunction with the network provider.
Enables acceptance of card payments via secure link for pre-booked taxi journeys.
Handles merchant information such as terminal configuration, transaction details and settlement.
Accepts card payments and connects to acquiring banks and card schemes e.g. Visa, Mastercard, American Express
SIM access to the internet via Private APN
Monitors
Operational
Outages
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Ended:
Length:
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Ended:
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Oct 13, 2019
Uptime 100.000 % Oct 14, 2019
Uptime 100.000 % Oct 15, 2019
Uptime 100.000 % Oct 16, 2019
Uptime 100.000 % Oct 17, 2019
Uptime 100.000 % Oct 18, 2019
Uptime 100.000 % Oct 19, 2019
Uptime 100.000 %
Uptime 100.000 % Oct 14, 2019
Uptime 100.000 % Oct 15, 2019
Uptime 100.000 % Oct 16, 2019
Uptime 100.000 % Oct 17, 2019
Uptime 100.000 % Oct 18, 2019
Uptime 100.000 % Oct 19, 2019
Uptime 100.000 %
Uptime over the past 7 days100 % uptime
Operational
Outages
Started:
Ended:
Length:
Started:
Ended:
Length:
Started:
Ended:
Length:
Maintenance
Oct 13, 2019
Uptime 100.000 % Oct 14, 2019
Uptime 100.000 % Oct 15, 2019
Uptime 100.000 % Oct 16, 2019
Uptime 100.000 % Oct 17, 2019
Uptime 100.000 % Oct 18, 2019
Uptime 100.000 % Oct 19, 2019
Uptime 100.000 %
Uptime 100.000 % Oct 14, 2019
Uptime 100.000 % Oct 15, 2019
Uptime 100.000 % Oct 16, 2019
Uptime 100.000 % Oct 17, 2019
Uptime 100.000 % Oct 18, 2019
Uptime 100.000 % Oct 19, 2019
Uptime 100.000 %
Uptime over the past 7 days100 % uptime
Incident history
Network provider partial outage
Resolved | May 09, 2019 | 14:08 GMT+01:00
Connectivity has now returned to normal. If you continue to experience any connectivity issues, please contact customer support at https://cabcard.services/support
-
Open | May 09, 2019 | 07:45 GMT+01:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
Our mobile network provider has confirmed they are experiencing a technical problem today which is affecting some geographical locations. The provider is working to resolve the problem. They have advised us they expect normal service levels to resume shortly.
All of CabCard's systems are functioning correctly.
Thank you for your patience while this issue is resolved.
Mobile network disruption
Resolved | Mar 06, 2019 | 13:00 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.
If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).
We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.
All of CabCard's systems are functioning correctly.
Thank you for your patience while this issue is resolved.
-
Open | Mar 01, 2019 | 09:00 GMT+00:00
We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.
This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.
If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).
We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.
All of CabCard's systems are functioning correctly.
Thank you for your patience while this issue is resolved.