All systems operational

Refreshed

This status page provides monitoring and status information for customers using CabCard's card payment processing and related services for taxi drivers.

Components

CabCard Online (Virtual Terminal) ?

Operational

Merchant Management System ?

Operational

Payment Gateway ?

Operational

SIM Connectivity ?

Operational

Monitors

CabCard Online (Virtual Terminal)

Uptime 9 days 5 hours 26 minutes 52 seconds

Operational

Mar 19, 2019
Uptime 100.000 %
Mar 20, 2019
Uptime 100.000 %
Mar 21, 2019
Uptime 100.000 %
Mar 22, 2019
Uptime 100.000 %
Mar 23, 2019
Uptime 100.000 %
Mar 24, 2019
Uptime 100.000 %
Mar 25, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

MMS API

Uptime 286 days 13 hours 18 minutes 30 seconds

Operational

Mar 19, 2019
Uptime 100.000 %
Mar 20, 2019
Uptime 100.000 %
Mar 21, 2019
Uptime 100.000 %
Mar 22, 2019
Uptime 100.000 %
Mar 23, 2019
Uptime 100.000 %
Mar 24, 2019
Uptime 100.000 %
Mar 25, 2019
Uptime 100.000 %

Uptime over the past 7 days100 % uptime

Incident history

Mobile network disruption

Resolved | Mar 06, 2019 | 13:00 GMT+00:00

We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.

If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).

We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.

All of CabCard's systems are functioning correctly.

Thank you for your patience while this issue is resolved.

+Show history

  • Open | Mar 01, 2019 | 09:00 GMT+00:00

    We have received reports from some customers of terminals failing to connect to the mobile network. This is usually indicated by the message "INIT FAILED" being displayed when the terminal is powered on.

    This is due to an ongoing commercial dispute between BT and Vodafone, as a result of which our SIM provider is unable to provide access to BT-owned networks (notably EE) in the UK.

    If you are experiencing this issue, please follow the instructions on our website to manually select another network: https://cabcard.services/support/network-selection (you can select any network except EE / T-Mobile / BT Mobile).

    We have been advised that technical measures are being taken to ensure SIM cards will not attempt to use the problematic networks, and we would expect this to cause improvements to the situation over the next few days.

    All of CabCard's systems are functioning correctly.

    Thank you for your patience while this issue is resolved.